Job Opportunity : ICT Assistant

Job Opportunity : ICT Assistant

ICT Assistant Cameroon Bamenda

General Responsibilities

1. Works in accordance with NRC policies, tools, manuals and guidelines in line with the overall ICT strategy;

2. Assists in the implementation of the ICT function in accordance with the action plan;

3. Writes progress reports on the ICT activities for which he or she is responsible at the request of the supervisor;

4. Ensures the correct archiving of documents;

5. Participates in guidance on the purchase of ICT equipment;

Specific responsibilities

1. Provides basic assistance, information, training of users on current ICT procedures and rules;

2. Is responsible for the management of applications, networks, deployment of IT equipment, management of ICT assets;

3. Ensures that security systems, data storage and backups on OneDrive are configured and maintained;

4. Ensures equipment and peripherals are configured;

5. Ensures the protection as well as the preventive and curative maintenance of the equipment, in terms of risks related to electricity, heat, water, dust and viruses;

6. Ensures the management of email addresses and ICT equipment assigned to users in collaboration with the HR department;

7. Ensures the good connectivity of each office in relation to ISP providers and users;

8. Responsible for the validation of ICT and communication equipment purchases;

9. Is responsible for the installation and tracking of ICT equipment (Computers, Smartphone,…);

10. Numbering and registration of Assets in AGRESSO;

11. Ensures the reporting of ICT activities and current ICT reports.

Generic professional competencies:

· Experience from working as a ICT Assistant in a humanitarian/recovery context;

. Have an ICT diploma or equivalent recognized in Cameroon;

· Previous experience from working in complex and volatile contexts;

· Documented results related to the position’s responsibilities;

· Minimum 2 years’ experience in a similar position;

· Strong pedagogical and self-instructional skills required;

· Good mastery of the Cloud, O365, MS Office family, and CISCO equipment;

· Flexibility and punctuality required.

Context/ Specific skills, knowledge and experience:

· Strong ICT skills and experience of troubleshooting;

· Experience of providing base or facility support including overseeing maintenance, checking generators and vehicles;

· Attention to detail and proactive approach to problem solving;

· Excellent team working and communication skills;

· In-depth knowledge of the office package, network management, configuration and maintenance of ICT Equipment;

· Knowledge in programming, installation and maintenance of ICT equipment (Computers, Telephones,..);

· Proficiency in French and English (Oral and Written) are required.

We offer

Beginning: February 2021

Fix term Contract of one year

Duty Station: Bamenda with 30% of field travel

Salary and Benefits: According to NRC Cameroon Salary Grid


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