WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
JOB PURPOSE: To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery
KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):
- Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
- Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
- Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
- Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
- Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
- Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
- Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
- Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
- Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.
OTHER POST REQUIREMENTS (details to be determined by Post Managers):
This section is optional to describe additional responsibilities & knowledge required for the specific job.
4Ps CORE ORGANISATIONAL CAPABILITIES:
4P Theme
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Capability Name
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Description of the behaviour expected for the proficiency level
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Understand and communicate the
Strategic Objectives
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Helps teammates articulate WFP’s Strategic Objectives.
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Be a force for positive change
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Suggests potential improvements to team’s work processes to supervisor.
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Make the mission inspiring to our team
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Explains the impact of WFP activities in beneficiary communities to teammates.
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Make our mission visible in everyday actions
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Articulates how own unit’s responsibilities will serve WFP’s mission.
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Look for ways to strengthen people's skills
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Trains junior teammates on new skills and capabilities.
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Create an inclusive culture
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Seeks opportunities to work with people from different backgrounds.
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Be a coach & provide constructive feedback
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Serves as a peer coach for colleagues in same area of work.
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Create an “I will”/”We will” spirit
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Tracks progress toward goals and shares this information on a regular basis with supervisor.
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Encourage innovation & creative solutions
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Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
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Focus on getting results
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Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
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Make commitments and make good on commitments
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Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
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Be Decisive
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Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
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Connect and share across WFP units
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Suggests opportunities for partnering with other units to supervisor.
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Build strong external partnerships
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Identifies opportunities to work with colleagues and partners in the field towards common goals.
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Be politically agile & adaptable
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Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
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Be clear about the value
WFP brings to partnerships
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Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
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STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:
Education: Completion of secondary school education.
Experience: Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.
Knowledge & Skills: Proficient in the use of office equipment and computer software packages such as Microsoft Word.
- Knowledge of work routines and methods in order to complete processes under minimal supervision.
- Uses tact and courtesy to give and receive information to a wide range of individuals.
- Ability to identify data discrepancies and rectify problems requiring attention.
- Ability to offer guidance or basic on-the-job training to more junior staff.
Working Languages:
Fluency in both oral and written communication in English and French.
Female applicants are especially encouraged to apply.
Application Deadline: August 2nd, 2020
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