Avis de recrutement : Online Outreach Coordinator

1.BACKGROUND

Cameroon has among the highest burden of HIV in West and Central Africa (4.3% among average risk reproductive age adults – DHS 2011). High HIV prevalence is associated with high-risk sexual behaviors such as inconsistent use of condoms and lubricants and a high rate of sexually transmitted infections (STI). Stigma and discrimination have further marginalized key populations limiting their access to life-saving services such as anti-retroviral therapy (ART) and reducing the country’s ability to control the HIV epidemic.

The national response is led by the National AIDS Control Committee (NACC), which coordinates implementation of the National HIV/AIDS Strategic Plan 2011- 2015. This policy aims to reduce HIV and STI-related morbidity and mortality and alleviate its socioeconomic impact on the development of Cameroon. Among strategic approaches, the plan stresses improved access to prevention, care and treatment for key populations.

U.S. Government (USG) commitment for the response is articulated in the 2012 “PEPFAR Blueprint: Creating an AIDS-Free Generation”. Among various USG agencies supporting the response, the United States Agency for International Development (USAID) focuses on combating the spread of HIV/AIDS through five key activities: HIV prevention in Most-At-Risk Populations (MARP) or key affected populations; care and support to children affected by AIDS; strengthening the national pharmaceutical management system; technical assistance to programs funded by the Global Fund; and operational research in the area of HIV prevention.

The USAID-funded Continuum of Prevention, Care, and Treatment (CoPCT) for HIV/AIDS with Most-at-risk Populations (CHAMP-Cameroon) is a five-year program with a total estimated cost of $18.8 million. Initiated in April 2014, CHAMP has the following objectives: (1) technical competence of partners in key populations program design and management using the CoPCT increased, (2) enabling environment for key populations HIV/AIDS programming strengthened, and (3) quality assurance/quality improvement, and monitoring and evaluation systems in the CoPCT strengthened. These efforts will expand service coverage in four focus regions and generate data for evidence-based programing. The program will employ a continuum of care approach, linking clients with community-and facility-based interventions. It will also strengthen the policy environment to support client-friendly services and appropriate social protection and advocacy.

CARE USA through CARE-Cameroon serves as the prime for this cooperative agreement in partnership with Johns Hopkins University (JHU) and Global Viral (GV). Together, the consortium is collaborating with the NACC, the Ministry of Health (MOH), community-based organizations (CBOs) and other stakeholders (UNAIDS, the Global Fund, the World Bank) to build the capacity of the national, regional and community response.

2.POSITION LOCATION

The Online Outreach Coordinator will be a member of the CHAMP team based at the CARE Cameroon office in Yaoundé. The Incumbent will report to the Prevention Specialist.

3.BASIC FUNCTIONS

The primary role of this position is to serve as an online outreach coordinator and collaborate with the ICT4D technical consultant to implement online outreach activities in Cameroon. The purpose of online outreach is to reach high-risk key population members who are not currently being reached by HIV services due to privacy or confidentiality concerns. This method offers clients new ways of accessing HIV services, such as anonymous online counseling and referrals, client-led options to assess risk, and opportunities to easily access sexual health and HIV information virtually.

The ideal candidate for online outreach coordinator will be a creative and proactive individual who has proven experience managing multiple projects and collaborating with partner organizations and/or health facilities. This candidate will also have advanced knowledge of social media platforms (Facebook, Instagram) and propose ideas that will develop the online strategy.

The primary duties of the Online Outreach Coordinator, based in Yaoundé, will include, but are not limited to the following:

Conduct a desk-based review of the Going Online strategy document, outreach worker training materials, and social listening survey results

Collaborate with Prevention Specialist to develop context-appropriate outreach materials including messaging matrices, campaign organigram, client confidentiality guidelines, etc.

Manage a team of online outreach workers (ORW) by:

Developing a communication system (i.e. WhatsApp group) that allows ORW to regularly discuss any successes/challenges they encounter during online outreach.

Conducting biweekly team meetings with ORW to address safety and privacy concerns, offer tips on how to build rapport with clients and establish a UIC, discuss weekly outreach targets, improve engagement (leading role-plays), and other relevant topics.

Following-up with DIC managers and outreach workers to ensure that ORW complete deliverables on time and participate in program activities. This will include offering recommendations for weekly ORW work schedule.

Monitor weekly ORW progress on online outreach activities (such as number of chats, discussed topics, queries, referrals, follow-ups) and identify low performing ORWs

Recruiting new ORW (as needed) and train newly recruited staff on Going Online strategy and best practices for outreach

Collaborate with MotoAction and local CBOs to develop audience-specific social media posts for the campaign Facebook page and ensure that the language/images used will attract the target audience (ages 18 to 34).

Collect all Facebook post submissions from CBOs and share submissions with content creator/ICT4D Consultant

Identify strategy to respond to inappropriate/angry comments on campaign Facebook page

Identify and engage prominent and local social media influencers (3K+ followers min.) who can promote the online outreach campaign through their respective platforms

Liaise with M&E, program, and technical team staff to obtain regular feedback on campaign materials and complete program deliverables on time

Update message matrices and virtual mapping list to ensure that information is accurate and up-to-date

Conduct research on new public health initiatives that should be discussed during outreach (i.e. U=U, PrEP)

Report progress on online outreach indicators to Program Manager on a monthly basis and maintain strong lines of communication with executive staff regarding successes/ongoing challenges

4.DESIRED MINIMUM QUALIFICATIONS

Bachelor’s Degree or Associates Degree with field experience required.
Ability to work non-traditional hours (supervise ORW who conduct online outreach during high-peak internet traffic times)
Has at least two years of experience managing a team/teams of 2 or more employees
Can maintain a professional demeanor during outreach that is inclusive, open, and non-judgmental towards clients
Ability to read, write, and communicate easily via social media in English and French
Has extensive knowledge of HIV/STIs and local health and social service provision sites.
Has experience working with key populations/belongs to a key population group (preferred)
Maintains confidentiality of peer and/or client identities, status, and discussion content; is comfortable handling sensitive personal information.
Self-motivated, technically proficient, and possesses strong communication and interpersonal skills

Additional Qualifications:

Experience training or recruiting employees is a plus.
Experience with optimizing engagement via social media, particularly Instagram and Facebook
Experience designing social media posts or producing appealing and creative conten

5.POSITION ELEMENTS

Supervision received: The Online Outreach Coordinator works under the general supervision of the Prevention Specialist. The latter and the incumbent will review roles and responsibilities together, set goals, objectives, expectations and results to be achieved. The incumbent will be expected to seek advice and assistance as required.

Exercise of judgment: Good judgment is required to analyze, interpret, and adapt prior experience, particularly as guidelines are updated and new activities developed. Within a range determined by the incumbent and superiors, the incumbent exercises independent judgment in planning and follow-up of actions and assignments. The incumbent works with some level of independence.

Nature, level, and purpose of contacts: The incumbent will be expected to dialogue with a wide variety of CBO online mobilizers.

6.SALARY AND BENEFITS

As per CARE-Cameroon compensation package.

7. HOW TO APPLY / COMMENT POSTULER

If you are interested in pursuing this opportunity please submit a resume, a cover letter, CV, copy of certificate/diploma and a list of at least three (3) professional references NO LATER THAN 06/01/ 2020 to recrutement@carecameroun.org with “Position Title" in the subject line.