Avis de recrutement : IT MANAGER

Avis de recrutement : IT MANAGER

1.BACKGROUND

Cameroon has among the highest burden of HIV in West and Central Africa (4.3% among average risk reproductive age adults – DHS 2011). High HIV prevalence is associated with high-risk sexual behaviors such as inconsistent use of condoms and lubricants and a high rate of sexually transmitted infections (STI). Stigma and discrimination have further marginalized key populations limiting their access to life-saving services such as anti-retroviral therapy (ART) and reducing the country’s ability to control the HIV epidemic.

The national response is led by the National AIDS Control Committee (NACC), which coordinates implementation of the National HIV/AIDS Strategic Plan 2011- 2015. This policy aims to reduce HIV and STI-related morbidity and mortality and alleviate its socioeconomic impact on the development of Cameroon. Among strategic approaches, the plan stresses improved access to prevention, care and treatment for key populations.

U.S. Government (USG) commitment for the response is articulated in the 2012 “PEPFAR Blueprint: Creating an AIDS-Free Generation”. Among various USG agencies supporting the response, the United States Agency for International Development (USAID) focuses on combating the spread of HIV/AIDS through five key activities: HIV prevention in Most-At-Risk Populations (MARP) or key affected populations; care and support to children affected by AIDS; strengthening the national pharmaceutical management system; technical assistance to programs funded by the Global Fund; and operational research in the area of HIV prevention.

The USAID-funded Continuum of Prevention, Care, and Treatment (CoPCT) for HIV/AIDS with Most-at-risk Populations (CHAMP-Cameroon) is a five-year program with a total estimated cost of $18.8 million. Initiated in April 2014, CHAMP has the following objectives: (1) technical competence of partners in key populations program design and management using the CoPCT increased, (2) enabling environment for key populations HIV/AIDS programming strengthened, and (3) quality assurance/quality improvement, and monitoring and evaluation systems in the CoPCT strengthened. These efforts will expand service coverage in four focus regions and generate data for evidence-based programing. The program will employ a continuum of care approach, linking clients with community-and facility-based interventions. It will also strengthen the policy environment to support client-friendly services and appropriate social protection and advocacy.

CARE USA through CARE-Cameroon serves as the prime for this cooperative agreement in partnership with Johns Hopkins University (JHU) and Global Viral (GV). Together, the consortium is collaborating with the NACC, the Ministry of Health (MOH), community-based organizations (CBOs) and other stakeholders (UNAIDS, the Global Fund, the World Bank) to build the capacity of the national, regional and community response.

2.POSITION LOCATION

The IT Assistant will be a member of the CHAMP team based either in Yaoundé, Douala, or Ngaoundéré. The Incumbent will report to the IT Manager.

3.BASIC FUNCTIONS AND RESPONSIBILITIES.

Under the supervision of the IT Manager, the IT Assistant is in charge of:

Operation: 30%

Install, upgrade, configure and maintain hardware components including servers (Windows 2012 Server, Linux Server), workstations, switches, routers, smartphones, tablets, network interface cards, printers, scanners and UPS. Configure and maintain server and workstation settings with the latest patches and software releases in accordance with the Care International security guidelines and policies. Perform software updates remotely. Create new accounts, groups and profiles for new arrivals, and existing users to access LAN and/or INTERNET LAN and relevant applications as determined by IT Manager. Adapt systems documentation as necessary. Troubleshoot and restore outages within the network and complete network outage report.

Analysis, System Performance and help desk: 30%

Perform daily, weekly and monthly preventive system maintenance. Review logs report on a regular basis to check for system anomalies (Vulnerability and compliance check) and take the proper corrective action. Monitor the network availably, Monitor and Maintain Internet access.

Train staff on use of various technologies in use.

Be main point of contact for help desk calls. Diagnose problems and react accordingly.

Instruct users on appropriate action where possible or take notes and research resolution. Get back to users with resolution or escalate to IT Manager.

Programming and Applications: 30%

Design, test and deploy new tools or files to improve end-users/services work processes. Mobile application Development for Data collection (CommCare, Excel, Kobo Toolbox, Sphinx…). Develop macros, batch scripts, databases and other post-specific applications to meet the needs of users in accordance with internal regulations. Troubleshoot software issues and provide application support to users including the operating system, Care International applications and post-specific applications. Propose and schedule user training as needed. Maintains inventory database of all unclassified hardware/software/drugs. Make hardware/software recommendation to management with accompanying cost/benefit analysis. Works with the budget office to update the workload count per site sheet on a regular basis.

Monitoring (10%)

Contributes to the capitalization of results and good practices of the project. Assists the M&E team in the monitoring of quality services by making sure all services are offered based on established Standard Operating Procedures and service delivery tools. Contributes to the regular reinforcement of of CBO on Information Technologies and follow-up on the capacity development plans

With Site Coordinators’ support, provides coaching and support towards the improvement of services based on various quality assessment visits such as: QA/QI, SIMS, External Evaluators

4.DESIRED MINIMUM QUALIFICATIONS

• Education: Hold at least a Bachelor degree (BAC+3) in Computer Science (Software Engineering, Business computing or an equivalent area of study);
• Position Requirement: Good knowledge on Computer Networking (Routing, Switching, LAN, WAN, DHCP, etc...); Have good knowledge of database management (MYSQL, PostgreSQL …); Ability to work in project-mode.
• Experience: A minimum of 3 years experiences. This includes experience working with an international agency, host government or implementing partner, with demonstrated increased responsibility for activity management and design. Experience should demonstrate ability to manage and coordinate with community-based organizations, public sector entities, and bilateral and multilateral donors.
• Language Proficiency: Written and oral fluency in French language is required. Fluency in written and oral English is an asset.

5.POSITION ELEMENTS

• Supervision received: The IT Assistant works under the general supervision of the IT Manager. The latter and the incumbent will review roles and responsibilities together, set goals, objectives, expectations and results to be achieved. The incumbent will be expected to seek advice and assistance as required.
• Exercise of judgment: Good judgment is required to analyze, interpret, and adapt prior experience, particularly as guidelines are updated and new activities developed. Within a range determined by the incumbent and superiors, the incumbent exercises independent judgment in planning and follow-up of actions and assignments. The incumbent works with some level of independence.
• Nature, level, and purpose of contact: The incumbent will be expected to dialogue with a wide variety of CBO partners.

6.SALARY AND BENEFITS

As per CARE-Cameroon compensation package.

HOW TO APPLY / COMMENT POSTULER

If you are interested in pursuing this opportunity please submit a cover letter, CV, copy of certificate/diploma and a list of at least three (3) professional references NO LATER THAN January 6, 2020 to recrutement@carecameroun.org with “Position Title" in the subject line.